Returns & Exchanges
At NewJaisa, we stand by the quality of our refurbished electronics with a hassle-free 7-day return and replacement policy. If your device is defective or not as described, we ensure a smooth resolution to keep your tech journey uninterrupted.
Initiate Request
Log into your NewJaisa account and navigate to 'My Orders' to submit a return request within 7 days of delivery.
Quality Verification
Upload clear photos or videos of the electronic device showing the reported issue and the original serial number for our technical team to review.
Safe Packaging
Once approved, securely pack the device in its original packaging including all chargers, cables, and warranty cards provided.
Pickup and Refund
Our logistics partner will collect the item from your doorstep, and your refund or replacement will be processed within 5-7 business days after inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing