Frequently Asked Questions
Everything you need to know about your next tech upgrade at NewJaisa.
What does 'Refurbished' mean at NewJaisa?
At NewJaisa, refurbished electronics undergo a rigorous 40-point quality check to ensure they function like new. We replace faulty components and perform cosmetic touch-ups to provide high-quality tech at a fraction of the original price.
Do your products come with a warranty?
Yes, all our laptops, desktops, and accessories come with a comprehensive warranty ranging from 6 to 12 months, covering technical defects and hardware failures.
How long does shipping take?
We typically process orders within 24-48 hours. Depending on your location, your device will be delivered within 3 to 7 business days via our trusted courier partners.
What is your return policy?
We offer a 7-day hassle-free return policy if the product is defective or doesn't match the description. Please ensure the item is in its original condition with all accessories included.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. We also offer No-Cost EMI options on eligible products for easier affordability.
Are the laptops pre-installed with an Operating System?
Yes, most of our laptops come pre-installed with genuine Windows 10 or 11, ensuring you can start working right out of the box.